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Amenities

Policies

General Policy

PERSONAL INFORMATION: Your personal information, along with all deposits & payments for accommodation are securely passed through to our partner, Sunstar, who will fulfill your reservation. The payments will be taken by Mont-Tremblant Réservations in accordance with the policies set out below. *Your credit card statement will show the charge as coming from MONT TREMBLANT RÉSERVATIONS. If any of the policies are not complied with, Sunstar reserves the right to immediately evict guests from the property and retain the security deposit (If applicable). There will be no refund on lost accommodation. SECURITY DEPOSIT A valid credit card will be requested at check in for a security deposit and any other fee that may occur after check-in. $1000 for one-bedroom units, plus $500 per additional bedroom for units with more than one bedroom. MINIMUM AGE REQUIREMENT TO MAKE A RESERVATION : The person making the reservation must be at least 25 years old and must be present during the whole length of stay.

Written Cancellation Policy

Please note that the applicable policy is the one provided to you at the time of your initial reservation. **NOTE : Sunstar recommends travel insurance to cover any unforeseen events. POLICY FOR LAST MINUTE DEAL / PREPAID NON-REFUNDABLE: 100% deposit due upon booking and is non-refundable. POLICY FOR CANCELLATIONS OR MODIFICATIONS Anytime: NOTE: If a stay covers two cancellation policies, the date of arrival determines which policy will be used. *See exceptions for Peak Season. • 7 days or more before arrival: Full refund less an administration fee of 10% of the total value of the stay. • 6 days or less before arrival: No refund, no credit possible. EXCEPTIONS: *Peak season : December 23rd, 2022 to January 4th, 2023; February 17th, 2023 to February 25th, 2023; March 11th, 2023 to March 18th, 2023, August 18th to 20th 2023; December 22, 2023 to January 4, 2024; February 16 to 24, 2024; March 8 to 16, 2024: • 30 days or more before arrival: Full refund less an administration fee of 10% of the total value of the stay. • 29 days or less before arrival: No refund, no credit possible. NO SHOW: • There is no refund if the customer is a no-show or cancels part of or the entire reservation during their stay. For a change of unit, the same cancellation and change policy applies.

Written Deposit Policy

POLICY FOR LAST MINUTE DEAL / PREPAID NON-REFUNDABLE: 100% deposit due upon booking and is non-refundable. NOTE: If a stay covers two cancellation policies, the date of arrival determines which policy will be used. DEPOSIT POLICY: Regular Season: • A 50% deposit is due at time of reservation, and the remaining balance is due 7 days prior to arrival Peak Season: December 23rd, 2022 to January 4th, 2023; February 17th, 2023 to February 25th, 2023; March 11th, 2023 to March 18th, 2023, August 18th to 20th 2023; December 22, 2023 to January 4, 2024; February 16 to 24, 2024; March 8 to 16, 2024: • A 50% deposit is due at time of reservation, and the remaining balance is due 30 days prior to arrival. *** IMPORTANT *** If the deposit date is within 2 days from the final balance due date, then the total amount of the reservation will be charged on the deposit date. TAXES: Taxes applied are the 5% TPS (GST) the 9.975% TVQ (QST) and the TRA Royalty (Tremblant Resort Association) of 3.5%. ***ROYALTY*** Please note that a royalty equivalent to 3.5% of the price advertised or payable for accommodation and to 3% of the listed or advertised price of the goods and services will be added to your invoice. This royalty corresponds to the percentage of contribution determined by the Tremblant Resort Association. GUEST RESPONSIBILITY: The guest is responsible for any damages, unreasonable annoyances for neighbors, any rule or regulation infraction related to the property, and any other charges required to return the property to its original state. The guest authorizes Sunstar to charge to the credit card on file the costs of any damage, incidentals and/or applicable fees resulting from the non-compliance with any policy, even if this charge exceeds the security deposit. LIMIT OF LIABILITY: Sunstar acts as a property management and rental company for owners and accepts no liability on their behalf. Sunstar reserves the right to transfer guests to another property with the same capacity at their discretion if the unit initially reserved becomes unavailable. Sunstar cannot be held responsible for temporary interruptions of the following: electricity, telephone, water, cable service, internet service, hot tub/pool, ski-in, ski-out trail and ski slopes, snow removal, resort shuttle or any other unforeseen situation outside of Sunstar control. Station Mont-Tremblant makes arrangements with hotels, activity providers and other independent parties to provide our guests with the services they purchase. While we use great care in selecting these service providers, Station Mont-Tremblant has no authority over them and cannot be held liable for their acts, omissions, faults or negligence or those of their employees, nor for any loss or damage of whatsoever nature that could result therefrom. The services provided are subject to the general terms and conditions of those service providers.

Check In

Check-in starts at 5 pm. Registration must be done at Château Beauvallon at 6385 montée Ryan, Mont-Tremblant, Quebec J8E 1S5 ***IMPORTANT : Please note only the person responsible for the reservation which has provided the credit card at time of booking will be able to do the check in for all occupants of the condo. The credit card provided at time of booking will be required as well as an ID card with a picture. PRIVATE HOMES AND CONDOS: Please note that all properties are privately owned vacation homes. We ask that you treat the property and its contents with respect. PARTIES, NOISE AND NUISANCE: Loud music, noisy behavior, disrespectful behavior towards neighbors and an excessive number of cars will not be tolerated. A $250 fee plus taxes will apply for each visit of the security guard. Sunstar will evict any guests that do not comply upon the second visit of the security guard. There will be no refund of the security deposit or of any unused portion of the stay. KEYS: Fees range between $100 to $500 per key lost or not returned. HOUSEKEEPING: All residences are supplied with fresh towels and linen. Coffee, soap, hygienic products and basic cleaning supplies are provided in limited quantities free of charge at the start of your stay. Guests are responsible for any additional supplies needed. Kitchens are fully equipped and are to be maintained by guests. At the end of stay guests must ensure the unit is in a generally clean condition and garbage is taken out and placed in the designated garbage bins. Any excessive cleaning required will be charged to the guest at a rate of 50 $/hour plus taxes. During your stay, additional cleaning services are available and may be purchased for a fee. Please make your housekeeping arrangements by speaking with the front desk staff upon arrival or by calling ahead. SMOKING: All properties are strictly non-smoking, including the balconies. As per the Quebec Anti-Tobacco Legislation a smoking restriction of 9 meters is required from any building. A penalty of $1000 will apply for non-compliance to this policy. CANNABIS : We provide a cannabis free environment for all our guests. It is strictly forbidden to smoke cannabis in the condo, on the balcony or anywhere on complex premises. A penalty of $1000 will apply for non-compliance to this policy.

Check Out

Check-out time is at 11 am.

Pets Policy

Pets are not allowed. A $1000 fine (or more in case of damages) will apply for non-compliance to this policy.

Other Policy

***Please note that due to the IRONMAN 70.3 Mont-Tremblant / 5150 Mont-Tremblant Triathlon event being held on site both June 24-25, 2023 and the IRONMAN Mont-Tremblant, part of the VinFast North America Series being held on site August 20, 2023, there will be many roads closures ! *** FIREPLACE: For ecological reasons and safety purposes, only ecological logs are permitted in the fireplace. A penalty fee of $500 will apply if other materials are burned in the fireplace. Two artificial logs will be provided per stay from mid-October to mid-May. Additional logs are available for purchase at the Château Beauvallon front desk. The use of the fireplace is the responsibility of the guest. Fireplaces should not be left without supervision. EXCEPTIONS: Étoile du Matin and Boréalis condos have natural gas fireplaces. BBQ: All our properties have a BBQ that can be used during the summer season from mid-May to mid-October SOFA BED: To ensure your utmost luxury and comfort level in our condos, we recommend that the sofa beds are used by small children or youth. SWIMMING POOLS AND HOT TUBS: (The schedule can change according to weather conditions and maintenance requirements without notice). Pools in the following complexes are open during summer only: Boréalis, Haut-Bois, Étoile du Matin, Équinoxe, Manoirs, Plateau & Tremblant les Eaux. They usually open end of June to end of August as well as Labor Day Weekend. The hot tubs in the following complexes are open year-round*: Tremblant les Eaux, Étoile du Matin and Équinoxe (buildings 150 and 170 only). Tremblant Sunstar declines any responsibility for the pool and hot tub schedule operation. PARKING: Each property has a minimum of one reserved parking space. The vehicles must be parked in the proper designated area. Additional vehicles can park at P1 or P2 (fees may apply). Sunstar is not responsible for towing fees should your vehicle be towed. EXCEPTIONS: Équinoxe and Clairière have 2 parking spaces for units with two bedrooms or more. Interior parking – maximum clearance height: Boréalis (for units with access to the garage) 7' or 2, 13 m // Équinoxe: 7'4'' or 2.23 m // Étoile du Matin: 7'10'' or 2.38 m // Haut-Bois - building 193 to 197: 6'5'' or 1.98 m, building 199: 6'6'' or 2.03 m. MAXIMUM OCCUPANCY: The number of guests must be confirmed at booking and any change must be approved prior to arrival. In all casees, the number of guests cannot exceed the pre-determined maximum occupancy of the unit. FURNITURE: Under no circumstances should furniture or electronic equipment be moved around.